General disclaimer

USE OF THIS WEBSITE

By the use and navigation of this website and/or placing an order on the website you (hereinafter also referred to as the ‘customer’, the ‘purchaser’, the ‘user’) agree to be bound by our Terms and Conditions (hereinafter referred to as ‘TAC’) which include our Privacy Policy.

We do occasionally update or modify the TAC so please refer back to them in the future. Your continued use of the website signifies your acceptance to agree with the latest TAC.
The use of the APOCCAS website – including making purchases – can be carried out by our customers exclusively for their personal purposes and can in no way be connected to any business, trade or other commercial or professional activity.

 

OUR ADDRESS

This website is owned and operated by APOCCAS LIMITED (hereinafter referred to as ‘APOCCAS’ or ‘we’ or ‘us’).  APOCCAS is a registered UK company: Berger House, 36-38 Berkeley Square, London, W1J 5AE, United Kingdom, +44 (0)20 8144 9990. If you want to ask us anything about these TAC, please send us an email at contact@apoccas.com.

 

LIMITATION OF LIABILITY

APOCCAS shall under no circumstances be held liable for any actual, indirect, direct, incidental or any other damage or loss, whatever its nature, arising out of or in connection with the use of the APOCCAS website and its content.  APOCCAS is released from its obligation to deliver in the event of a case of force majeure.  APOCCAS disclaims all responsibility for incorrect or inappropriate use of its products (hereinafter also referred to as ‘products’, ‘items’, ‘goods’, ‘purchase(s)’) ordered by customers).

 

INTELLECTUAL PROPERTY RIGHTS AND COPYRIGHT

All of the following information (including but not limited to: works, designs, images, pictures, products, videos, music, sounds, drawings, text, dialogues, logos, names) from this website is the property of APOCCAS and/or collaborating third parties and is strictly forbidden to copy or redistribute, wholly or in part, in any form whatsoever, without the prior written consent of APOCCAS.  All such content and related intellectual property rights are protected by national intellectual property laws and other laws as well as international treaty provisions.  Any unauthorized distribution will be penalized to the highest extent under UK law.

All of the visual and sound elements of the website (including but not limited to: the underlying technology used, menus, graphics, web pages, colours, tools, fonts, layouts, design of the website) are protected by copyright, patents or trademarks. They are the sole property of APOCCAS, unless otherwise stated.

 

DOMAIN NAME AND TRADEMARK

APOCCAS is the exclusive owner of the logo and registered trademark ‘APOCCAS’ and all products to which it pertains.  It is not permitted to use our trademark or logo without prior written consent of APOCCAS.

 

LINKS TO AND FROM THIS WEBSITE AND THIRD PARTY WEBSITES

Any person who owns a website and wishes to create a direct hyperlink from it to our website must ask APOCCAS for authorization to do so.  Such authorization granted by APOCCAS shall in no manner constitute an implicit affiliation agreement, and shall in no way be granted on a permanent basis.  APOCCAS is entitled to object to certain links to its website.  The link must immediately be removed on request by APOCCAS.  In any event, all hypertext links to the APOCCAS website that use techniques such as ‘framing’, ‘deep-linking’ or ‘in-line linking’ are strictly forbidden.

The APOCCAS website may contain hypertext links or direct in other ways to other websites or web pages administered by third parties.  APOCCAS does not monitor nor has a right of supervision over the features and contents of these third party websites. The fact that APOCCAS proposes links does not, under any circumstances, imply any implicit approval of the content of these websites or pages.  Nor does APOCCAS provide any guarantees about their products and services sold.

 

CONTENT

Although APOCCAS has a strict policy on the accuracy of the information provided to its customers, errors may occur. APOCCAS cannot be held liable for the integrity, reliability, appropriateness, completeness or accuracy of the information.  APOCCAS therefore reserves the right to waive liability to any damages incurred from inaccurate information displayed on this website.  APOCCAS reserves the right to amend the information on the website at any time.  APOCCAS has made all possible efforts to prevent the publication on its website of content describing situations of physical or psychological violence or which might be considered, according to our users, to violate civil beliefs or human rights and dignity.  APOCCAS does not warrant that the content of our website is appropriate and/or lawful in other countries outside the United Kingdom.  However, in the event that such content is considered to be unlawful or illegal in some of these countries, please know that your use of the services provided by APOCCAS will be your exclusive and personal responsibility.


Opinions expressed on the website are personal opinions of the authors and do not reflect the opinion or position of APOCCAS.  By posting on the website, you agree to be solely responsible for the content of information that you contribute.  You also grant APOCCAS a right to use any content that you publish on the website for its own purposes, including re-publishing it in any form or media.  It is not implied that you will be financially or otherwise reimbursed for your opinion.  Information published on the APOCCAS website is publicly available therefore you should refrain from posting information that you consider confidential or of sensitive nature.  Comments published on the website are moderated and may take up to 3 working days before they actually appear on the site.  APOCCAS reserves the right at its sole discretion not to publish or to remove any comment that is believed to be unlawful, pornographic, racist, defamatory, that incites hatred or violence, that is detrimental to people, organizations, religions or trademarks, patents and copyrighted material and/or content, that is promoting and/or advertising other businesses and that contains personal data. APOCCAS will not be liable for third parties’ posts.

 

COOKIES

We use ‘cookies’ and we obtain certain types of information when your web browser accesses our website.  Our website uses cookies to keep track of how often you visit the APOCCAS website, the contents of your shopping cart, previous purchases and to deliver content specific to your interests.  Cookies must be allowed in your browser for you to use the features of our website.  All information stored in cookies is for the sole use of APOCCAS, the information is encrypted and will not be shared with any third party.  Cookies allow you to take full advantage of some of our website’s most useful features and we recommend that you leave them turned on.  If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

 

PRIVACY POLICY

APOCCAS is the sole owner of the information collected on this website. We will not share, sell, or rent this information to others in ways different from what is disclosed in this statement. Your privacy is of the highest importance to us, and we will never release your personal details to any outside company for mailing or marketing purposes.  Please read our detailed Privacy Policy.

 

SURVEYS

From time to time APOCCAS may request information from its customers or users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our website and our services.

 

WEBSITE UPTIME

APOCCAS takes all reasonable steps to ensure that this website is available 24 hours a day, 365 days per year.  However, websites do sometimes encounter downtime due to server and other technical issues.  Therefore we will not be liable if this website is unavailable at any time.  In the event of any problem using our website please contact the APOCCAS team at contact@apoccas.com.

 

GOVERNING LAW

These TAC together with all our policies and procedures, as also the relations between customers and APOCCAS, are governed by UK law.  Any dispute for which an amicable settlement cannot be found shall be referred to the competent Courts of London, United Kingdom.

Any change in the legislation or regulations or a court ruling that invalidates one or more of the clauses of the present TAC, cannot affect the validity of the present TAC.  Such a change or ruling cannot on any account allow customers to disregard the present TAC.  The applicable TAC are those in force at the time of the recording of the customer’s order.

Any requirements that are not explicitly dealt with herein shall be considered to be governed by normal practice in the in-home shopping sector for companies whose headquarters are located in the United Kingdom.
The present TAC apply to all purchases made on the website as long as the apoccas.com store is online.

Ordering

CAPACITY TO ENTER INTO A PURCHASE AGREEMENT

The customer acknowledges his legal capacity and competence to enter agreements and to be legally bound by the present TAC.  APOCCAS requires that all purchases be made by adult individuals, 18 years of age or older.

 

REGISTRATION

APOCCAS has services available on its website which require registration. Personal details and information that you provide on this website must be complete, accurate and true in all respects. The customer agrees not to impersonate any other person or entity or to use a false name that you are not authorized to use.

 

LOGIN DETAILS

Subsequent access to such services shall require input of appropriate account and password details (hereinafter referred to as ‘login details’).  You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account.  APOCCAS shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your login details.  In the event that you become aware of any misuse then you should inform us immediately.  APOCCAS may then deactivate your account at any time so your login details will no longer provide access to your APOCCAS account.

 

DATA CHECK

When you purchase items on our website, APOCCAS reserves the right to run some checks before we dispatch your order.  These checks may include but is not limited to the following: verifying your address, authenticate your identity, verify your credit-card number and your creditworthiness, and checking for fraud.  By submitting your order, you agree to this.

 

PLACEMENT OF ORDER

All orders are placed online through the APOCCAS website.
In all cases, at least the following information (the authenticity and accuracy of which is guaranteed by the customer) regarding the customer's identity must be included to register the order:

  • all details usually required for online registration and orders: contact information (such as name, surname, billing and delivery address, telephone number) and financial information (such as credit card number, expiration date).  This information is used for billing purposes and to process customer orders.
  • the customer must clearly identify the products selected with the references given on the website and he or she must review his or her order very carefully before validating.  For products for which options are available, these specific references appear when the right options have been selected.
  • the customer must also specify the required quantity of the chosen items.
  • the customer must clearly specify and review all of the delivery details.  In particular, this includes the exact delivery address as well as any restrictions on access to the place of delivery.
  • the customer shall indicate and review the method of delivery chosen, opt for insurance of the goods (optional), as also the desired packaging.

When you place an order with APOCCAS online you will be taken through a secure checkout process.  Up to the point at which you submit your order payment you are able to add, amend or delete any items that you have placed in your shopping cart.  Please note, as with all APOCCAS’ online purchases, that you are bound by order once you have clicked the ‘submit order’ button at the end of the ordering process and that payment will be debited and cleared from your account upon validation of your order.

 

ORDER CONFIRMATION

An email is automatically sent to the customer to confirm receipt of the order, provided that the email address given on the order form is correct. This email will contain your order number and the details of your purchase. This email serves for informational purposes and also aims as a future reference. Therefore, the customer must store it. APOCCAS will also store an electronic copy of the documents concerning the orders of the customer. APOCCAS will send an email confirmation when the customer's order has been dispatched.

 

ACCEPTANCE OF YOUR ORDER

APOCCAS reserves the right however to not accept your order or cancel your purchase for whatever reason it seems fit, including but not limited to: a wrong billing information, unavailability of the requested item(s), in case we have reason to believe that you are a reseller or under 18 years old, when there was an error in the price, when your order is signalled by our security system as an order susceptible of fraud.
Unless APOCCAS cancels your order, acceptance of your order and the purchase agreement between the customer and APOCCAS will be completed once your order has been dispatched.

 

ORDER DATE AND ORDER PROCESSING

The order date is considered to be the date of validation of the order by the customer. Orders placed before 1pm Monday to Friday (excluding national holidays) will begin processing the same day and, after payment verification and checking the availability of the merchandise, will ship within 48 hours. Any orders placed after 1pm Monday – Friday will begin processing the following business day.

 

CHARACTERISTICS OF THE PRODUCTS
APOCCAS strives to present as clearly as possible the important characteristics of the products on the products page. The customer must read these. The information and photographs are provided for informational purposes only and are not legally binding. APOCCAS has taken every care that the pictures online are as representative as possible of our products. Colour differences however may occur and can vary from screen to screen.

Unless otherwise specified on the site, all of the products sold by APOCCAS are new and comply with current applicable legislation.
APOCCAS reserves the right to modify the selection of products available.

Gift cards

PRINTED AND VIRTUAL GIFT CARDS

APOCCAS’ printed gift cards and virtual gift cards are sold according to the following terms and conditions:

  • Printed and virtual gift cards can be redeemed against all products online on apoccas.com and are valid for 12 months from the date of purchase.
  • Printed and virtual gift cards are personal and non-transferable once connected to ‘My account’ on apoccas.com.
  • The code on the gift card is to be used in the order process.  After reviewing and confirming your order, put the code printed on the gift card in the ‘promotional code’ field in the shopping cart during the check out process.  This then adds the appropriate amount to your store credit. Purchases are deducted from the gift card balance.
  • If your total order is less than the value of your gift card, the remaining balance will be credited to your APOCCAS account and will be redeemed against future orders.  Unused gift card balances in an APOCCAS account may not be transferred.
  • If your total order exceeds the value of your gift card, the remaining balance must be paid by one of our available payment methods or, if you have an existing store credit, this will automatically be used to cover the remaining balance.
  • We do not accept returns of gift cards nor do we exchange them for cash (return money on your bank account) but only keep it as store credit.
  • The remaining balance of returned goods (see ‘Cancellations, returns and exchanges’) that were paid for with a gift card will be credited to your APOCCAS account and will be redeemed against future purchases.  If you return an item paid by both gift card and credit card, you will be refunded the amount paid by credit card.
  • Virtual gift cards will be emailed to the recipient after processing your order once your payment has been confirmed.  A delivery notification will also be sent to the purchaser as confirmation of dispatch and as reference.
  • APOCCAS is not liable for the delivery of a virtual gift card to a non-existent or wrong email address.  It is the sole responsibility of the purchaser that the input of information (such as the email address of the recipient) is correct and double-checked.
  • We are responsible for the gift card as long as it is in our possession.  At the point where it is handed over to the carrier or when electronic transmission of the virtual card is sent in motion, the responsibility is no longer ours.  APOCCAS is not responsible if a printed gift card is stolen, resold, destroyed, lost or used without your permission.
  • APOCCAS reserves the right, as with any other order, to cancel a gift card if we think such actions are necessary.
  • All general shipping and delivery conditions (see ‘Delivery’) are also applicable on the printed gift cards.  As with all orders, deliveries must be signed for.

Payment

PRICING POLICY

Prices shown on our website are in GBP. APOCCAS currently does not charge VAT until further notice. If your location is outside of the European Union, import duties and taxes may apply. We do not cover shipping costs, and any additional fees incurred for the delivery of the product(s) are the responsibility of the customer. The total price will therefore vary from the originally stated price based on your location, shipping and other additional costs (such as gift boxes). The customer is informed of these additional costs during the order process and before the final validation of the order.

The applicable price of a product is that displayed on the website on the date of validation of the order by the customer.  However, APOCCAS reserves all rights on the fluctuation of pricing (for example in case we discover an error in the price of the goods you have ordered), and will notify the purchaser if a modification has been made to the originally stated price.  In this event, we will give you the option of reconfirming your order at the correct price or cancelling it.

If you are a customer whose credit card is not denominated in GBP, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

 

CUSTOMS DUTY

Customs/import duties and taxes are payable by the customer for all deliveries outside the European Union due to regulations of varying countries.  These duties and taxes are charged once the goods reach the country of destination.  Any such charges levied in relation to customs clearance must be paid by the customer.  You hereby accept that APOCCAS has no control whatsoever over additional charges in relation to customs clearance and import duties and taxes.  Please check with your local customs officials for all necessary information regarding your online order.

 

MEANS OF PAYMENT

Customers can pay their order online on our website by Visa, MasterCard, American Express or Bank debit card as well as PayPal. We are unable to accept payments by any other payment method than mentioned here above. The customer guarantees APOCCAS that they have all the authorizations required and the required capacity to use the chosen method of payment. Card fraud is illegal and will lead to prosecution in all cases. By placing an order online on the APOCCAS website you authorize APOCCAS to process a charge or charges on your credit card for the amount of the total order price for the goods which the customer has purchased.
All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to APOCCAS, we will not be liable for any delay or non-delivery.

APOCCAS has taken all necessary steps to ensure the security and confidentiality of the data transmitted online (online payment on the site), through the usage of SSL (Secure Socket Layer).  The transaction is carried out through a specialized organization, which solely receives online provided bank details at the time of payment.  We take the security of your payment and personal details very seriously and team up with trusted partners like PayPal.  However, APOCCAS shall not be liable for any damages suffered as a result of the use of electronic means of communication such as viruses or interception or manipulation of electronic communications by third parties.

APOCCAS will never ask you to send any personal details (such as credit card details via email).  Should you receive an email claiming to be from APOCCAS requesting this kind of information please do not respond but contact us immediately.

 

PROMOTIONAL CODES

All promotional codes are non-transferable and there is no cash alternative.  Furthermore, promotional codes cannot be used in conjunction with any other promotion code or offers, and must be redeemed before the expiration date.

 

INVOICE

Neither the order of goods that the customer draws up online, nor the order confirmation sent to the customer by email by APOCCAS accounts for the invoice. Whatever payment or order method is used, the customer will receive the original copy of the invoice with the delivery of the package with the goods (or at the indicated billing address, in case delivery and billing address are different).
APOCCAS shall keep a copy of each invoice.

 

PAYMENT DATE

The customer’s account is debited when the payment is validated online.

 

TRANSFER OF OWNERSHIP

APOCCAS remains the owner of the ordered products until the customer has fully paid them. Upon dispatching the goods the responsibility for your purchased goods passes to Royal Mail (see 'Delivery'). The transfer of risk of loss or damage to the products shall have effect as from the customer?s acceptance of the package. Upon receipt of any goods delivered the responsibility for the purchased goods passes to the customer.

Delivery

DELIVERY COSTS

All goods will be shipped by Royal Mail. The delivery costs are charged to the customer as a flat rate (including packaging and handling) according to the place of delivery. Varying flat rate delivery places are allocated to three different zones.

  • Zone A is domestic UK, including the Highlands and Islands, Scilly Isles, and the Isle of Man. Delivery aim for Zone A customers is within 1-2 business days from dispatch. Delivery method is 'First Class' mail - either in large letter or packet format, depending on the size and weight of the item. The FLAT FEE rate for a single item for zone A is GBP 3.00.
  • Zone B refers to the EU countries and Europe ex UK. Delivery aim for Zone B customers is within 5 business days from dispatch. Delivery method is 'Airmail Small Packet'. The FLAT FEE rate for a single item for zone B is GBP 5.00.
  • Zone C flat rates relate to deliveries to the US and Canada. Delivery aim and method is the same as for Zone B. The FLAT FEE rate for a single item for zone C is GBP 7.00.

For any delivery countries which currently fall outside of the aforementioned zones please email us on contact@apoccas.com. Please note that the timescales are estimates and commence from the date of dispatch (see 'Transport lead times').
Our online order system is designed to calculate automatically the correct flat fee delivery cost per item based on your country of delivery. Multiple purchases to the same delivery address may be charged at a discounted rate to the multiple of the flat fee rates per item. Handling and packaging costs are included in the delivery fee. The customer will be informed of the exact fees (and additional taxes) before final validation of the order. All possible custom charges incurred are the responsibility of the customer (see 'Customs duty).

 

DELIVERY DESTINATIONS

The chosen transport carrier by APOCCAS is Royal Mail which delivers products from Monday through Friday. For the remaining year 2012 Royal Mail does not ship on the following public holidays: Christmas Day and Boxing Day: 25 and 26 December.

We can currently only fulfil an order to a delivery address which is a residential or an office address. APOCCAS currently ships to all countries classified as European countries and the US and Canada. You will be able to select your country when placing your order if your country falls into those zones. If your country is not listed and you wish to place an order on the APOCCAS website, please contact us by email at contact@apoccas.com.
Please note that purchases will not be delivered to forwarding addresses and that purchases may not be shipped to Post Office boxes.
Please note also that APOCCAS is unable to redirect orders to a different address once the goods have been dispatched by Royal Mail.

 

SHIPPING LEAD TIMES

As a rule it can take up to two working days (48 hours) to prepare an order for shipping (see ‘Order date and order processing’), in particular for the processing of the order, the preparation and packaging of the products, and drawing-up of the invoice, before the dispatch of the available products.

If it appears impossible to comply with the aforementioned shipping period, the customer will be notified of a new dispatch time.  The customer needs to confirm the delayed order.  Moreover, the customer may be offered an option to cancel the order and to receive a refund, if certain payment has already been made.

 

TRANSPORT LEAD TIMES

Delivery times are estimates and commence from the date of the dispatch. The transport lead timescales offered to the customer through Royal Mail is 'First Class' within the UK and ?Airmail Small Packet? for deliveries outside the UK. 'First Class' deliveries are aimed within 1 business day; 'Airmail Small Packet' deliveries are aimed within 5 business days. The customer is informed of this approximate delivery time when choosing the delivery destination at the end of the online order process, before confirming the order.
The aforementioned periods start running from the handing over to the transportation company (Royal Mail) and do not contain the actual period of transportation. APOCCAS informs its customers that these periods indicated above do not include Sundays or public holidays. Estimated delivery times are given solely on an indicative basis, with restriction of eventual contingencies beyond APOCCAS' control. APOCCAS shall be under no liability for any delay or failure to deliver the products within the estimated Royal Mail timescales. APOCCAS is not responsible for any delays caused by unforeseen factors or destination customs clearance processes.

 

PACKAGING, DELIVERY AND ENVIRONMENT

The products will be packaged in compliance with current transport standards, to ensure maximum protection of the products during delivery, customers are asked to comply with the same standards when returning products (see 'Cancellations, returns and exchanges').
The Earth is in an environmental crisis. The APOCCAS team is motivated by the challenges we face collectively, to the climate and to our ecosystems. We want the impact of our products and activities on the environment to be as small as possible. Therefore our outter shell packaging is made of recycled materials. Our inner shell packaging is biodegradable. Please reuse, recycle or discard these packaging materials properly as to ensure to have the least impact on our environment as possible.

In addition to the packaging, we are in the process to introduce carbon neutral deliveries. Purchasing goods online is a relatively low carbon activity, however we acknowledge that the flying and driving involved in delivering your APOCCAS goods produces a lot of carbon dioxide (CO2). This is the reason why in the near future a carbon neutral shipping charge will automatically be calculated in the shipping fee and added to your total order amount. For shipments within the UK an amount of GBP 0.10 will be added to your bill to offset the carbon emissions made from your delivery. For countries from the European Union, Switzerland and Norway an amount of GBP 0.20 is applicable and outside the European Union GBP 0.55 will be charged. With these contributions APOCCAS purchases certified carbon (CO2) offsets to give you a way to balance out the emissions produced by the transportation of your shipments. APOCCAS, with the advice its chosen carbon footprint consultant, supports projects that include reforestation, landfill gas destruction, wastewater treatment, and methane destruction.

To learn more about the emission reduction projects APOCCAS supports: please sign up for our newsletter so we can keep you informed. Please note that any future carbon neutral charge will be non-refundable with any return orders.

Cancellations, returns and exchanges

CANCELLATIONS BEFORE DISPATCH

Except for personalized products, APOCCAS grants its customers the opportunity to cancel their order before shipping.  Conversely, once validated, an order can no longer be modified.  The customer has to notify APOCCAS at contact@apoccas.com as quickly as possible after validation of the order.  If the order has not yet been dispatched APOCCAS will register the cancellation of the order.  The customer will then be refunded either by crediting the customer’s credit card or the customer’s APOCCAS account.  If, upon notification by the customer, the goods already have been dispatched, our returns policy applies.

 

RETURNS AND EXCHANGES

We hope you will be satisfied with the goods purchased on our website.  However, our customers are entitled, except for personalized products, to cancel their order and return the products after giving a formal written notice of return within 14 days following the delivery date of the goods.  When no notice is received, APOCCAS will consider your acceptance of goods as final.  In all cases, exchanges, returns or refunds must be requested from and granted by the APOCCAS customer service at contact@apoccas.com before sending us back any goods.
All return shipping costs inherent on returning the products are to be paid by the customer.  Please do not forget to inform the transportation carrier that the goods you are sending back is a return.
We accept returns of our products only if the item is still in its original condition and from the original delivery address.  This means it is unworn, unwashed and has all the different tags attached.  It should also be returned in its original packaging.

There is no charge to exchange an item for a different size where applicable.  All size exchanges depend on stock availability.  Transportation needs to be arranged by the customer and shipping costs are to be paid by the customer as well.  Please be sure to note clearly on the transportation form that the item is being sent back as an exchange, otherwise additional costs at the customs might incur.  APOCCAS has no control on import taxes and duties.  Please also note clearly the country in which you are based, as we charge to re-deliver an item that has been incorrectly addressed.
APOCCAS reserves the right to claim a compensation for possible damage occurring to returned products.

 

HOW TO RETURN OR EXCHANGE?

Simply login to your APOCCAS account on the website and go to the ‘Returns and exchanges’ section.

Tick the appropriate boxes and choose the reason for your exchange or return.  Please note that we are only able to exchange items for a different size where applicable and that all exchanges are subject to availability.
All items are quality controlled and checked for any faults before they are dispatched from the APOCCAS office to its customers.  However, if a product is faulty, please provide details and a photo, on which we can clearly see the faulty item (please note that items that are damaged as a result of wear and tear are not considered to be faulty).

In case you would like a different item instead, we suggest you return the items first for store credit.  Please note, store credit is only valid for one year from the issue date and can be used to purchase the new desired item(s).

After you have entered all necessary information in the ‘Returns and exchange’ section of your APOCCAS account (within 14 days after receiving your order) you will receive
a Returns Merchandise Authorization (hereinafter called ‘RMA’) by email from your APOCCAS contact person.  After receiving your RMA code, we will send you all the details in an email informing you how to complete your return.  Please follow these instructions carefully.

 

RETURNING PRODUCTS

Products should be received within 14 days of receiving the return number (RMA) on the following address: APOCCAS LIMITED - 'Returns and exchanges' - Berger House, 36-38 Berkeley Square, London, W1J 5AE, United Kingdom. You are responsible for the products until they reach us again, so please make sure you pack them in with care and ship securely; feel free to re-use the packaging you have received it in. Please take care that the goods are adequately protected in transit.

Items should be returned unused, unworn and unwashed.  All items returned should have a return number (RMA) to allow easy identification and prompt processing.  Unidentified returns may be returned to the sender.  Where provided, any designer packaging, authenticity cards, hangtags, labels, scarf or bracelet bags or any other should be included with your return.  Please email contact@apoccas.com if any of your purchases have been delivered without APOCCAS tags.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
 Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at your expense) and/or refused a refund.

 

REPLACEMENT OF PRODUCTS

Upon acceptance of the merchandise for exchange, APOCCAS will send an email notification to the customer and the replacement will be processed within 48 hours.  The item will be shipped upon availability.  Please note that exchanges made to destinations outside of the European Union might be subject to the same customs procedures, therefore they might be subject to duty and tax again.  To avoid this please do keep all your original import duties and taxes documents in case you might need to proof to customs clearance you already paid all charges.  APOCCAS has no control whatsoever over additional charges in relation to customs clearance and import duties and taxes.

 

TRANSPORTATION CARRIER FOR RETURNING OR EXCHANGING ITEMS

All costs inherent on returning or exchanging the products are to be paid by the customer. We prefer that items are returned to us via reliable shipping services to ensure that they are protected during transit. We highly recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our office address. However, you may return the goods by any secure means. Please make sure you obtain a receipt for the package as proof of return and inform APOCCAS by email when the goods have been dispatched.

 

RECEIVING YOUR REFUND

Upon acceptance of the merchandise for return, APOCCAS will send an email notification to the customer and the refund (the value of the returned goods at the time of purchase and the original shipping cost) will be processed within 30 business days.  Your refund will either be credited to the original payment method used or on your APOCCAS account in the form of store credit, whichever is applicable.  We do not return gift card value as money on your account.  The only refund option for this is in the form of store credit.

Please note card refunds may take up to 10 business days for your bank to complete, depending on processing time.  This can vary greatly between card issuers, and unfortunately we are unable to influence this.

In case the returned item is not in the original condition or cannot be resold APOCCAS reserves the right to refuse the refund or to claim partial repayment of the price of the product.

Outside the European Union, customs duties, sales taxes and exchange rates are non-refundable through APOCCAS.  However, you may be able to recover these by contacting your local customs bureau directly.  As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

 

GIFT CARDS

APOCCAS does not accept returns of gift cards nor do we exchange them for cash (return money on your account) but only keep it as store credit.
Items purchased through the means of a gift card can be returned or exchanged according to the general return policy.  The remaining balance of exchanged or returned goods that were paid for with a gift card will be credited to your APOCCAS account (store credit) and will be redeemed against future purchases.  If you return an item paid by both gift card and credit card, you will be refunded in two ways.  The amount paid by credit card to the original payment method and the gift card amount as store credit.

 

LATE RETURNS

Late returns (outside of the abovementioned timeframes) may be accepted at the discretion of APOCCAS.  However, depending on the circumstances, they will only be refunded as a store credit.

 

RESTRICTIONS

We reserve the right to reject returns or exchanges that do not comply with the conditions and required procedures stated above.  If your request for a return or exchange is not accepted, the merchandise will be shipped back to you at your expense and a refund will not be granted.  For any questions, concerns or inquiries, please email contact@apoccas.com